Delivery and Return Policy
GBB WHOLESALE

Delivery Policy:

Processing Time: Orders are processed within 1-3 business days. Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times will be provided at checkout.

Delivery Timeframes: Standard delivery typically takes 3-7 business days, while expedited shipping may take 1-3 business days, depending on the destination.

Shipping Partners: We work with trusted courier services to ensure timely and secure deliveries.

Tracking Information: Once your order is shipped, you will receive an email with tracking details.

Delivery Issues: GBB WHOLESALE is not responsible for delays caused by shipping carriers, customs, or incorrect shipping details provided by the customer. If an order is lost or significantly delayed, please contact us for assistance.

International Shipping: We do not offer international shipping.

Return Policy:

Eligibility: Returns are accepted within 14 days of delivery. Items must be in original condition, unused, and in their original packaging.

Non-Returnable Items: Perishable goods, custom orders, and clearance items are not eligible for return.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. Approved returns will be provided with a return authorization and instructions.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe return.

Refunds: Once the returned item is received and inspected, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.

Exchanges: We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order for assistance.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.

For any further questions or concerns, please contact our customer support team at info@gbb-wholesale.co.uk